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Remote service
We provide 24/7 real-time technical support to ensure your system runs smoothly at all times.
•Remote request response
Our technical team is on standby around the clock, providing rapid responses to customer requests to ensure system stability and minimize potential risks.
•Fault Handling Service
Through remote diagnostics, we can accurately locate and efficiently resolve system faults, reducing downtime.
•Upgrade Service
We provide remote upgrade services to promptly update software and hardware, enhancing equipment performance and stability.
•Technical Training Service
We offer remote training services focused on operation and maintenance to ensure your team is well-versed in system operation and daily upkeep.
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On-site Service and Maintenance
•On-site Fault Handling Service
Our technical personnel will promptly arrive on-site to quickly diagnose and resolve issues, ensuring your business operations remain uninterrupted.
•Equipment Maintenance Service
We conduct comprehensive regular inspections and maintenance to proactively prevent potential issues.
•Training and Upgrade Service
We provide on-site operation training and carry out system upgrades simultaneously.
•Periodic Maintenance Service
Based on your needs and equipment operating conditions, we offer monthly or quarterly maintenance services.
•Robot Equipment Inspection
Our professional technical team performs thorough inspections of robots and peripheral equipment, covering hardware, software status, and operational precision.
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Spare Parts and On-site Support Services
•Spare Parts Inventory Management
We have established a comprehensive spare parts inventory system to ensure timely supply of parts, preventing equipment downtime caused by shortages and guaranteeing continuous production.
•On-site Support Service
Our professional technical staff will be stationed on-site to provide immediate support, quickly responding to both emergency fault resolution and routine maintenance.